Validate your instincts using data your company already has.
Overstand is your on-demand data team—pulling together everything your company knows so you can answer questions, validate ideas, and automate actions confidently.
Use Cases
Understand Why Customers Are Churning
See churn coming before it hits your numbers.
Overstand can help you surface early warning signs in customer conversations so teams can intervene sooner and retain more revenue.
Identify Upsell & Cross-Sell Opportunities
Turn customer signals into expansion revenue.
Overstand can help you find buying signals hidden in everyday interactions, helping teams act at the right moment and grow existing accounts.
Identify Market Demand for New Products or Services
Invest in new offerings with proven market pull.
Overstand can help you uncover unmet needs and emerging demand across customers so teams can launch new revenue-driving products with confidence.
From Evidence to Outcomes
Once Overstand surfaces the right evidence, you can take it further—understanding patterns, seeing the bigger picture, and turning findings into action.
Understand Trends Over Time
Overstand can group and visualize evidence across time, categories, or entities—revealing patterns that help you see what's rising, falling, or changing.
How Overstand Works
A simple system for turning scattered data into evidence, insight, and action.
Build a Unified Data Foundation
Our team of data scientists come in and build out what we call the "unified data foundation"—pulling together all your emails, chats, and calls with your internal data tables, using the shared language of your business.
These data scientists come in and do this for you, but with your input, so we can get your data to accurately reflect your business.
"...following up on Job #84721 — the customer called again..."
"...following up on Job #84721 — the customer called again about timing..."
"...yeah, Job Number 84721 is the Redwood one. We're waiting on parts..."
"Hi, do you have the details for Job #84721?"
Conversations and records, connected through shared identifiers.
Ask Questions and Reason Across Everything
Once we have your unified data foundation in place, you can now query your data with Overstand in the language of your business. It pulls together relevant evidence across all your data, explaining what's happening and why—without forcing you to know where to look.
This is where intuition meets evidence.
"The delays on this job have been frustrating..."
Email · Oct 14"This isn't what we were promised..."
Call transcript · Sep 29"The delays on this job have been frustrating, and we're losing confidence."
Email · Oct 14"This isn't what we were promised. We need answers."
Call transcript · Sep 29"We've raised this issue multiple times and haven't seen improvement."
Chat · Oct 18One question surfaces evidence from across your entire foundation.
Carry Evidence Forward Into Action
Once evidence is clear, Overstand helps teams take the next step—whether that's understanding trends, synthesizing what's happening, or acting directly on what they've found.
Actions are grounded in evidence, not assumptions.
"The delays on this job have been frustrating, and we're losing confidence."
Email · Oct 14"This isn't what we were promised. We need answers."
Call transcript · Sep 29Understand Trends
Visualize how evidence changes over time, category, or entity.
Synthesize What's Happening
Identify themes, shifts, and what stands out—while retaining traceability.
Draft a Response
Generate a context-aware response grounded in the evidence.
Generated from evidenceEvidence found once, then understood, synthesized, or acted upon.
Ready to see Overstand in action?
Schedule a demo to see how Overstand can make the data you already have work for you.
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