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Know where your company needs you most.
Customer
Harness
Customer
Intelligence
founder Mode
Intelligence
Transform Conversations into Leadership
Transform Customer Conversations into Leadership intelligence
Customer
Conversations
into
to
into
to
Leadership
Leadership
engage
engage
Intelligence
Founder Mode
Intelligence
Founder Mode
Transform
Harness
Transform
Harness
Customer
Conversations
Into
to
Into
to
Actionable Intelligence
engage Founder Mode
Leadership Intelligence
engage Founder Mode
Customer
Overstand transforms all your customer conversations into actionable intelligence, giving business leaders real-time insights without adding process overhead.
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Your customer conversations hold critical intelligence across multiple channels - Slack, email, WhatsApp, calls, and more. Hidden in these interactions are feature requests, bug reports, satisfaction signals, and emerging issues. Without proper aggregation and analysis, critical patterns remain invisible to leadership.
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Built-in
Integrations
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100%
Data security you
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White glove
implementation
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Real time
insights
Turn Every Customer Interaction into Executive Intelligence
See what our platform can do for you
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Spot Issues Before They Escalate
Know which accounts need attention before problems escalate, with AI-driven insights ensuring no customer feedback is missed.
Connect the Dots Across Accounts
When multiple customers face similar issues, you'll know. When they're asking for the same feature, you'll see it. We surface patterns automatically.
Every Insight Has a Story
No more "trust us" moments. Every trend and insight links back to real conversations - whether they happened in tickets, calls, or emails.
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Everything in One Place
Slack? Email? WhatsApp? Calls? We've got it all covered, with enterprise-grade security keeping everything safe.
Everything accessible via our API
Every message, every insight and every critical alert are all accessible via our easy-to-use API.
Integratable with everything
Overstand seamlessly integrates with all your customer communication channels, including support queues, call recordings, emails, meeting notes, and more. When we say all customer communications, we mean every touchpoint you rely on.
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Use Cases
Wind Energy Software Provider
Construction Software Platform
Enterprise Asset Management Software
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Wind Energy Software Provider
The Communication Challenge
A software company serves 90 wind turbine operators across multiple countries. Their customers' technicians use WhatsApp to report urgent issues, email for formal requests, and Slack channels for day-to-day support. Field engineers often record voice notes during turbine inspections, while procurement teams send lengthy email threads about feature requirements.
The Leadership Solution
With Overstand, the CRO and Head of Product get:
• A unified dashboard showing emerging issues across all 90 operators
• Automatic aggregation of feature requests, with direct links to customer conversations
• Real-time alerts when multiple customers report similar technical issues
• Evidence-based insights traced back to specific customer messages or calls
Construction Software Platform
The Communication Challenge
A construction software provider serves 50 major construction firms. Site managers send urgent requests via WhatsApp, project managers conduct weekly status calls, IT teams communicate through ticketing systems, and executives exchange emails about strategic needs. With hundreds of messages flowing through different channels daily, critical feedback and requirements often get lost
The Leadership Solution
With Overstand, the CRO and Head of Product get:
• See which features are most requested across construction sites
• Identify common implementation challenges before they become systemic
• Track sentiment across different types of users (site managers vs. project managers)
• Access actual customer conversations that drive strategic decisions
Freelancers and consultants
Enterprises and organizations
Enterprise Asset Management Software
The Communication Challenge
A software company provides asset management solutions to large industrial clients. Their customers communicate through:
• Maintenance teams sending daily updates via mobile app
• Engineers sharing technical specs over email
• Operations managers using video calls for monthly reviews
• Support tickets flowing through multiple systems
This creates a fragmented view of customer needs and issues.
The Leadership Solution
Through Overstand, leadership can:
• Instantly see trending maintenance issues across the customer base
• Track feature adoption patterns from actual usage discussions
• Identify which customers need immediate executive attention
• Access the exact conversations that signal customer satisfaction or concern
User success stories
Our happy users are increasing day by day
"A game-changer for our business!"
"Since switching to SaaS, we've automated many processes that used to take hours. It's saved us a lot of time, and our team is now free to focus on bigger projects. We couldn't imagine going back to the old ways. To work!
— Sarah M., Operations Manager
"All our tools in one place!"
"Before this software, we worked with five different platforms. Now, everything from CRM to invoicing is centralized, making our workflow much smoother. The integration with our existing apps was also seamless!"
— Sarah M., Operations Manager
"Increased our productivity by 50%!"
"Thanks to this software's automation tools, our team is now working more efficiently than ever before. Task management, client follow-up and invoicing have never been easier. We've seen a huge improvement in our output!"
— Michael R., Sales Director
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